Sex Doll - Frequently Asked Questions

If you have a question that isn't answered on this site, please email support@123sexdolls to speak to a live representative.

What's the difference between TPE and Silicon Sex Dolls?

The answer to this question is elaborated upon in our blog post: Silicone Sex Dolls vs. TPE Sex Dolls: What's the difference?

Silicone Sex Dolls:

  • Heat resistant
  • Low Toxicity
  • Antimicrobial
  • Durable
  • More firm

TPE Sex Dolls:

  • Realistic “Jiggle”
  • Softer touch
  • More sensitive to water/stains
  • More Flexible
  • Heat sensitive

How long does shipping take?

Once shipped, the sex doll arrives in 3-7 days. Shipping times depend on the country being delivered to and how long it will take to get through customs. You'll be provided with a tracking code as soon as the sex doll is shipped and sent email updates. 

How long until I receive my Sex Doll?

Once your order has been placed, it will be 2-3 weeks until you receive your sex doll. We begin building your sex doll immediately after you place your order online and depending on the specifics within your order, this processing time averages about 1.5 - 2 weeks. 

Can I pick up my Sex Doll instead of having it delivered?

Yes. You will be provided with a tracking number after your sex doll ships and if you decide you do not want your doll delivered to your door, you can pick it up at your local FedEx or UPS store. You will be sent email notifications updating you about the whereabouts of your sex doll and you can request that the FedEx or UPS store keep your package at the store until you're ready to pick it up.

How long will my Sex Doll last?

3-7 years, depending on the frequency of usage and how vigorously your sex doll is being used. All dolls on 123 Sex Dolls are built to last and with the right care, you can enjoy your sex doll for years to come. We also offer free repair kits for any customers that report damage and have an instructional video detailing how to clean them: watch it here.

Proper cleaning and maintenance will ensure the longevity of your sex doll.

What is Klarna?

Klarna is a global payment solutions company that works with merchants to provide their customers the smoothest online shopping experience. Klarna is in over 70,000 online stores and has more than 60 million users globally.

What is Slice It?

Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

How does financing with Klarna work?

It’s simple! Shop at any online store that uses Klarna, and choose Slice it to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account at

How do I reach 123 Sex Dolls?

You can reach 123 Sex Dolls anytime by emailing us at support@123sexdolls. You can also send us a direct message using the messaging app in the bottom right corner of your screen (this goes to a live person) or filling out our contact form here.

How can I reach Klarna?

You can reach Klarna anytime at

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